Strategic objective: Our People

Outcome 5 - grow well

Ensure that all colleagues are supported to be successful in their role and are valued and respected for the work they do. Everyone will be clear on their objectives, receive regular feedback and have a personal development plan.

What you said

“Investment in supervision, and training to strive for an excellent service with excellent patient care and cared for staff.”
Female, aged 45-60, Nairnshire

“We need respected and valued staff who in turn will, hopefully, provide excellent care to patients.”
Female, aged 45–60, Inverness-shire

“Actively engage in workforce planning and development to meet the needs of our service.”
Female, aged 45-60, Lochaber

What we will do

Develop and implement a system to ensure all colleagues have clear objectives linked to our strategy, a development plan and regular performance conversations which feed into a robust talent and succession planning process.

Embed Promoting Professionalism and Civility Saves Lives within the organisation, to ensure colleagues and patients are valued and respected, and issues can be quickly and effectively raised and resolved locally.

Build a mature and resilient safety culture and systems to protect our colleagues and patients and enhance the quality of our services, whilst maintaining high levels of compliance and reducing risk.

What can you do?

See more information and guidance on workplace support at NHS Highland Wellbeing at Work.

Outcome 6 - listen well

Work in partnership with colleagues to shape our future and make decisions. Our leaders will be visible and engaged with the wider organisation, listening to, hearing and learning from experiences and views shared.

What you said

“Reinvent approaches to work with communities to co-design and co-produce services... working in partnership with colleagues.”
Male aged 45-60, Inverness-shire

“Management making clear to staff what decisions are being made and why - hearing frontline staff’s voice in decision making process especially where staffing pressures are being experienced.”
Female, aged 25-45, Inverness-shire

“Better communication and stronger visible leadership.”
Female, aged 25-45, Argyll and Bute

What we will do

Listen to and work in partnership with all colleagues to shape our future, support decision making and continuous improvement.

Have effective partnership working with all colleagues to maximise the value of collaboration to address opportunities, challenges, change and transformation.

Have robust structures and develop skills in teams for listening, communication, engagement and team working.

What can you do?

See more information and guidance on workplace support at NHS Highland Wellbeing at Work.

Outcome 7 - nurture well

Support colleagues' physical and mental health and wellbeing through all the stages of their life and career with us. We foster an inclusive and kind culture where difference is valued and respected.

What you said

“Looking after staff’s health, mental health. Looking after and retaining the staff we have and looking at what we can do to look after future staff.”
Female, aged 45-60, Inverness

“Actively support staff who raise concerns rather than isolating them - hugely more support given to the member having the complaint lodged about them than those raising concern.”
Female, aged 25-45, Inverness

“Training members of staff appointed to management roles to ensure that they have the appropriate skills to manage.”
Female, aged 45-60, Inverness

What we will do

Create and deliver a health and wellbeing strategy and plan which ensures that colleagues can maintain good mental and physical health in delivering their roles, as well as being supported to recovery when unwell.

Strive to create an inclusive workplace where all colleagues can expect to be treated with compassion, dignity and respect and where difference of any kind is valued and celebrated.

Ensure all of our supervisors, managers and leaders are trained and developed in their roles and responsibilities, and embedding the principles of systems leadership to harness all of our capacity and capability.

What can you do?

See more information and guidance on workplace support at NHS Highland Wellbeing at Work.

Outcome 8 - plan well

Create a sustainable pipeline of talent for all roles and excel in our recruitment and onboarding, making us an employer of choice both locally and nationally.

What you said

“Make sure services are sustainable. Recruitment.”
Female, aged 25-45, Inverness-shire

“Massive recruitment drive... Make positions an attractive option by paying accordingly and providing support and ongoing training.”
Female, aged 25-45, Inverness-shire

“Looking at recruitment pipeline - encouraging young people to consider a career in the health service (starting in schools).”
Female, aged 25-45, Moray

What we will do

We will develop and deliver against integrated workforce plans that enable sustainable service delivery and quality outcomes by using the best roles and skills to deliver health and care.

Transform our attraction, recruitment and onboarding approach to position us as the Employer of Choice.

Work in partnership with education and training providers, schools and communities to create wide-ranging and well-publicised career pathways and apprenticeships for our core roles.

What can you do?

See more information and guidance on workplace support at NHS Highland Wellbeing at Work.