Communication and information accessibility
On this page
We want to ensure that people can access our services effectively and efficiently.
Communication difficulties are a barrier for people accessing health care. They are also a barrier for healthcare staff who want to give good, patient-focused care.
Telephone assistance
British Sign Language (BSL) speakers who may have a hearing or speech impairment can get in touch with Contact Scotland to make telephone calls to public, voluntary and private sector services, 24 hours a day. Non-emergency calls only (not 999 calls).
See the Relay UK app from British Telecom for assistance with phone communication.
Alternative information formats
NHS Highland can provide accessible communication in a variety of formats, including:
- audio
- Braille
- British Sign Language (BSL)
- Easy Read
- large print
- translation into other languages
If you need information from this website in a different format, contact the Communications and Engagement team. We'll investigate your request and get back to you within 5 working days.
See health information in different languages and formats at NHS Inform.
This website is compatible with modern screen readers and other assistive technologies. Read our website accessibility statement.
British Sign Language (BSL)
See our British Sign Language (BSL) plan. NHS Highland commission a Communication Support Service to provide BSL interpretation services on our behalf for clients who need to use NHS or Highland Council services.
Related services and accessibility
Your Services
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All Services A-Z
A listing of health services at NHS Highland.
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Find Your Nearest
Enter your postcode or location, then select the type of local service you're looking for and we'll provide a list of...
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In-person services and locations
Lists and exact locations of hospitals, A&E departments, care homes, GP and dental practices, sexual health clinics, ...
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Know Who To Turn To
Know how to get the right care, in the right place.
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Near Me
NHS Highland offers Near Me video appointments.