Raigmore Hospital Main Switchboard Number: 01463 704000Please direct all telephone queries to the above switchboard number in the first instance. Specific Ward/Department Numbers can be provided by switchboard on request.Contents
Raigmore Hospital Services
Floor Plan and Zone Maps
Getting to the hospital
Facilities at Raigmore
Raigmore Hospital Services
Raigmore hospital is the only acute district hospital serving the population of the Highlands and has been based on the site since 1941.
Raigmore Hospital consists of 8 floors. These floors house Teaching Facilities, a Theatre Suite of 9 Operating Theatres, a 7 bed Intensive Care Unit (with capacity to flex up to 8 beds), a 4 bed Coronary Care Unit, a Maternity Unit, Chest Unit and a Renal Unit; all of which are serviced by comprehensive support services.
In addition to this, Raigmore Hospital also has a main outpatient department along with a number of specialty specific outpatient departments including the Highland Breast Centre, Macmillan Suite, Eye clinic and Ear, Nose and Throat clinic. There are a range of diagnostic clinic areas providing a range of radiological examinations including plain film x-ray, MRI and CT. There are also a number of Allied Health Professional Clinics running across the Raigmore site.
Raigmore currently has 452 beds and employs approximately 2809 staff.
Medical & Diagnostics Division
There are 5 Divisions within Raigmore Hospital which are: Medical and Diagnostics, Surgical Specialities, Patient Services and Quality and Patient Safety. In addition, there are a range of Hotel Services Departments which are grouped together as a 5th non-clinical division. For more information in relation to the services provided by Raigmore, please see below:
The Medical & Diagnostics Division delivers a wide range of medical specialities, including: Care of the Elderly, Diabetes, Gastroenterology, Infectious Disease, Respiratory, Renal, Stroke and Young Adult Rehabilitation, Neurology, Rheumatology, Dermatology and Cardiology. The division also provides Cancer Service, Radiology and Laboratory service. The division has a medical assessment unit, medical high dependency unit and a coronary care unit. In addition, the division also includes the Emergency department and the Integrated Out of Hours provision of Inverness GP Services.
Surgical Specialties DivisionPatient Services Division
The Surgical Division provides services across a wide range of specialties including: General Surgery including Upper GI, Colorectal and Vascular, Orthopaedics, ENT, Urology, Ophthalmology, Orthodontics and Oral and Maxillofacial surgery. The Division also manages Obstetrics and Gynaecology, Anaesthetics, a 7 bed Intensive Care Unit, 10 Theatres and Day Surgery Unit.
The Patient Services Division is responsible for managing the administrative flow of patients through the clinical pathways at Raigmore Hospital and peripheral hospitals within NHS Highland. The Division develops implements and streamlines efficient administrative processes which facilitate the clinical pathway for each patient. This requires working closely with a number of external and internal agencies including Social Work, Police, Solicitors, Heads of Services and Consultants. In addition the provision of outpatient clinical care is managed within this division. Quality and Patient Safety Division
The Quality and Patient Safety Division, led by the Lead Nurse, is responsible for developing and monitoring the implementation of quality and patient safety strategies, together with supporting the development of operational policies, procedures and guidelines.
The Division is also responsible for delivering, maintaining, and enhancing a pro-active and positive Quality and Patient Safety culture which effectively contributes to NHS Highland’s clinical governance roles, responsibilities and plans. The Division encompasses specific programmes, including the Scottish Patient Safety Programme (SPSP), the Healthcare Associated Infections Programme, Better Together and associated Patient Experience initiatives and works in partnership with all the Divisions across Raigmore Hospital.
Hotel Services Division
Hotel Services is made up of Domestic Services, Portering and Security, Catering, Telecommunications and Accommodation.
Floor Plans and Zone Maps
Raigmore Hospital uses a Zone system to help patients locate services within the hospital.
The large coloured Zone numbers outside the hospital direct you to the correct entrance.
You should then follow the large directional circle numbers as indicated on the directional directories which are located throughout the hospital.
The principles of the hospital signage are:
- To divide the hospital into Zones, using a numbering system which is recognised throughout many languages
- Manage our internal traffic by directing patients and visitors through main corridors
Please see the document below for a copy of the current Zone Map and Directory.
Patient Zone Directory and Map
Patient AccommodationKyle Court Patient Lodge
NHS Highland recognised the need to provide non-institutional accommodation for patients who attend Raigmore hospital for routine procedures, given the distance which they may have to travel.
More information on Kyle Court can be found in the Kyle Court brochure. There is also information on Kyle Court criteria.
To contact the Accommodation staff please dial 01463 705560
Brochure Kyle Court.doc
Kyle Court Criteria.doc
Getting to the Hospital
Patients normally arrange their own transport.
If you are medically unfit to travel by public transport, you should contact the Scottish Ambulance Service on 0300 123 1236.
As you will appreciate, the use of an ambulance is not intended as a substitute for public transport.
Raigmore Hospital is situated in Inverness and is easily accessed by Public Transport, with buses running every 15 – 20 mins throughout the day from Inverness city centre; close to the Bus and Train station.
Inverness is served by walking and cycling routes and also rail links.
Car parking on the site is free, with a number of bays to the front of the Hospital reserved for disabled drivers displaying Blue Badges.
Please contact Traveline Scotland on:
0871 200 22 33 for the most up-to-date information on public transport options.
Alternatively you can plan your journey online with Traveline
Travelling by Bus
An extensive network of bus services provides good accessibility to Raigmore Hospital from Inverness City Centre.
Bus services run at approximately 15 minute intervals throughout the day; Monday – Saturday; 0800- 1830hrs. Buses generally operate at lower frequencies during evenings and Sundays. Please check with Traveline Scotland for full timetable information.
The following Bus Services travel from the city centre to Raigmore: 26A, 2, 2B, 3, 4, 34X, 102 and Service 108 (D&E Coaches).
Buses from the centre of Inverness leave from the bus stop at Falcon Square, Inverness which is situated outside of the entrance to Eastgate Shopping Centre. Falcon Square bus stop is a 2 minute walk from Inverness train station and less than 10 minutes walk from Inverness bus station. Alternatively, there is a bus stop at Queensgate which is situated next to the Post Office and is close to the front entrance of the Train Station.
Travelling by Car
The hospital is situated just off the A9; near the Inshes fly-over and Northern Constabulary Headquarters.
Google Maps can provide you with directions to the Hospital by clicking here.
Car parking on the Raigmore site is free. The car park is used by staff, visitors and patients.
Staff are encouraged to use the bays to the rear of the car park; leaving free the bays to the front of the hospital for patients.
Security staff patrol the car park throughout the day to ensure that the bays to the front of the Hospital are made available for patients attending appointments.
There are a number of bays situated in the first row of the car-park which are reserved for disabled drivers displaying Blue Badges.
The car park at Raigmore can be very busy at peak times. Whilst security staff endeavour to manage the car park effectively and assist visitors to locate parking facilities, please allow additional time in your journey to find a car parking space.
In the urgent event that you are unable to find a space, please contact Switchboard on 01463 704000 and ask for a Security Officer.
In addition to the main car park, there are also a number of pick-up/ drop off points at the front entrance to both the Outpatients Department and main Hospital which can be used by private cars and taxis. The maximum waiting time is 10 minutes.
Free 24 hour taxi phones are available inside the main entrance, the Outpatient Department and Accident and Emergency.
Highlands and Islands Patient Travel Scheme
The following arrangements apply to patients who live in the former counties of Shetland, Orkney, Caithness, Sutherland, Ross & Cromarty, Inverness, Argyll, Arran, Bute, Cromdale or Nairn. Such patients from the Highlands and Islands catchment area who have to travel more than 30 miles (or more than 5 miles by water) to hospital can claim repayment of travel expenses without test of means less the first £10.00 (for each appointment).
Those who receive Income Support, Working Tax Credit (with Child Tax Credit or with a disability element), Job Seeker's Allowance (income based) or Pension Credit Guarantee Credit, or who are named on an HC2 or HC3 certificate or who complete an HC5 form will not have to pay the first £10.00 of any expenses claimed as long as proof of entitlement can be given.
The expenses of an escort may also be paid if medical staff consider that an escort is medically necessary.
Expenses will be paid on the basis of travel by public transport.
Any patient who is unable to use public transport due to medical reasons should contact the Scottish Ambulance Patient Transport Service on 0300 123 1236.
If you use your own car a mileage allowance will be payable. The current mileage rate is 18 pence per mile.
Necessary overnight bed and breakfast expenses may also be reimbursed up to a maximum of £35 per person per night.
Claims can be made at the Hospital Cash Office. Please keep any tickets and receipts as proof of your travel costs.
Travel claim forms are available from wards and clinics.
Patients who reside within the area of Highland Council
A travel booking service is available to all patients who are required to attend an NHS appointment outwith the NHS Highland area. Flight and train tickets can be arranged. Please contact 01463 704902 for further information.
Patients who have a query concerning patient travel and their entitlement should call 01463 704902.
Patients who reside within the area of Argyll and Bute Council
It may be necessary for a patient to fly to an appointment. Please contact your GP surgery for assistance.
Patients who have a query concerning patient travel and their entitlement should phone 01546 605653.
The general visiting times for Raigmore Hospital are 2.30 – 4.30pm and 6.30- 8.30pm.
The exceptions to this are the Critical Care/ High Dependency Ward. Visiting times for such areas, and also for primary supporters (e.g. partners, spouses) to areas such as the Maternity Ward should be discussed with the Nurse in Charge.
Children in hospital may be visited by parents and close relatives at any time.
Please note that treatments, tests and operations are carried out during day-time hours and as such the Nurse in Charge of any area may exercise discretion to control visiting at any time.
To discuss visiting times in advance of your visit to Raigmore Hospital, please contact switchboard on the above number. Your query will then be directed to the Nurse in Charge for the appropriate area.
Facilities at Raigmore Hospital
Raigmore Hospital has a wide range of facilities intended to make your stay or visit as pleasant and comfortable as possible. These include an award-winning restaurant, a coffee shop situated at the main entrance to the hospital, an Outpatients cafe, a WRVS shop and a gift shop run by the charitable organisation: Friends of Raigmore.
Other facilities include our very own Radio Station and also our multi-denominational Chapel.
Raigmore Dining Room
The Restaurant is located in Zone 9 and is open to visitors, staff and patients throughout the day offering Breakfast, Lunch and Dinner. The Restaurant has been accredited with the Eat Safe Award and also the Healthy Eating Award. The Dining Room offers a range of healthy meals and has recently installed a Fresh Fruit Cereal Bar.
Front Coffee Bar
Our recently refurbished coffee bar is situated at the front entrance to the main hospital and provides the perfect environment to have a coffee and a snack.
In addition to selling a wide range of home-baking and Harry Gow produce, the Coffee Shop also provides baked-potatoes, paninis and deli-style sandwiches.
- Monday – Friday: 8am – 7pm. (last hot coffee served at 6.45pm)
- Saturday – Sunday: 11am – 6.30pm. (last hot coffee served at 6.15pm)
Our cafe at Outpatient's serves a variety of hot and cold snacks such as baked potatoes, pies and a variety of deli-style sandwiches. Also available are a wide range of home baking and produce from Harry Gow bakery.
- Monday to Friday: 9.30am – 4pm
The WRVS run a convenience store at the front entrance of the main hospital; opposite the coffee bar. The shop sells items such as magazines, confectionary, soft toys and a wide range of toiletries.
- Monday - Friday: 7am – 7.45pm.
- Saturday - Sunday: 9am – 5pm.
Friends of Raigmore Gift Shop
In early 2013, voluntary organisation: Friends of Raigmore, were pleased to open a gift shop within the main hospital building. The shop is run entirely by volunteers and raises vital funds for the Hospital through the selling of its products.
The Friends shop sells a wide range of items including bespoke jewellery, ladies scarves, stationery, gift items and baby clothing; including a range for Premature babies.
- Monday – Friday: 10am- 5pm.
Raigmore Hospital Chapel
The multi-denominational Chaplaincy Department based at Raigmore Hospital is a Highland wide service which seeks to deliver Spiritual, Religious and Pastoral Care to patients, their carers and members of staff. The team itself is made up of a Senior Chaplain, three Lead Chaplains and various whole and part time chaplains throughout the Health Board area.
For more information on the work of the Chaplaincy then please follow the link here.
Alternatively, please contact switchboard on the above number; who will then direct your call to the Chaplaincy Secretary.
There are a number of ways that you can get involved with Raigmore Hospital. As a hospital we greatly rely on our volunteers to help us fundraise and provide valuable feedback by representing patient views in committees and hospital forums.
Raigmore Hospital’s Patients’ Council is here to support the views of patients and their families, and to provide the hospital’s senior management team with a patient’s perspective.
Established in March 1999, the Patients’ Council participate in changes and developments throughout the hospital, in areas such as hospital food provision and environmental cleanliness. Council members also attend hospital meetings and a variety of sub groups which shape and influence a wide range of issues, including quality of care, patient safety issues and those related to infection control.
If you have any ideas, comments, suggestions or issues you would like to be raised through the Patients’ Council please contact switchboard to speak to a Patients’ Council Member or Carl Hope (Surgical & Anaesthetics Divisional General Manager/Chair of the Patients Council).
If you would be interested in joining the Raigmore Patient’s Council, please get in touch and ask for a role description.
Alternatively you can email the Patient’s Council at: email@example.com.
Friends of Raigmore
The Friends of Raigmore Hospital are a group of dedicated volunteers who aim to improve Hospital facilities for patients and staff through fundraising.
The Friends of Raigmore cannot operate without their team of dedicated volunteers who help to run the gift shop within the Hospital and organize external events to raise money.
New volunteers are always needed. If you think you could spare a couple of hours to help out with the Friends, then please get in touch via their website here.
Alternatively, contact switchboard on the above number, who will direct your call to the Friends of Raigmore.