It’s your right to make choices and decisions about your treatment, to be treated confidentially and to see your health records. It is also your right to tell someone if you are not happy with the treatment you have received.
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Health Information and Resources ServiceFreedom of Information
The Freedom of Information (Scotland) Act came into force on 1st January 2005 and ensures that any person requesting information from a public body will receive that information, subject to certain exemptions. The Act will encourage public authorities to be more open and accountable, and to organise their information in an efficient and accessible way.
Making A Complaint
NHS Highland is committed to delivering high quality care for all patients. This includes making sure people are treated properly and promptly. However, sometimes people are dissatisfied with the service they have received and wish to make a complaint. When we receive a complaint we aim to provide a thorough response as quickly as possible.