NHS Highland encourages and values feedback. We would like to hear and understand your comments, opinions, concerns or suggestions. It is very important to us receive any positive feed-back as well as concerns or formal complaints about the care and services you have received. We are always looking to improve and can learn from what went well as well the things you were not pleased with.
We would always encourage you to feed-back to staff as soon as possible but we understand that not everyone finds this easy. There are other ways you can let us have your feedback including:
Comments and Compliments Feedback Form
Letter: - The Feedback Team, NHS Highland, PO Box 5713, Inverness, IV1 9AQ
Telephone: 01463 705997
For General Enquiries you can contact us on 01463 704000 and ask for the relevant person or department.
Doctor Feedback - Pilot
NHS Highland is running a short trial of a new way for patients to give us feedback on their consultations with doctors. If you were given a card at your recent consultation, please click on the link below to complete a short, annonymous questionnaire.
You will need the ID number of your consultant (which is on the card) to complete the questionnaire.
Patient Opinion Patient Opinion is an independent, not-for-profit organisation, which runs the Patient Opinion website. Patients can tell their story about their experience of the NHS. Senior colleagues in NHS Highland, including the Chief Executive have given a commitment to view and respond to all Opinions posted from people in Highland. Find out more about Patient Opinion.
Patient Advice and Support Service (PASS) PASS is a new independent service which is part of Scottish Citizens Advice Bureau (CAB). It aims to provide free confidential information, advice and support to patients, their carers and families about services provided by NHS. In the area covered by the Highland Council this includes adult social care. Find out more here.
Making a Formal Complaint
NHS Highland aims to provide the best possible care, experience and services but sometimes we don't always get everything right and things can go wrong. If there is an aspect of your care, experience of care or some service with which you have not been satisfied, please let us know as soon as possible. The contact details are at the top of this page.
We conform with the NHS Complaints Procedure and you can find details here about the complaints procedure.
NHS inform: Your health, your rights
Find clear, accurate and up to date information about your health rights at NHS inform: Your health, your rights. This includes information about what you can expect from the NHS, accessing your health records, and being involved in decisions about your health care.