Included in NHS Highland News (our 12 page newspaper, circulated at the end of January 2013) is an opportunity for you to feed-back your opinions on NHS Highland. You can complete the survey by clicking here It will only take a couple of minutes. If you have not received a copy of the Newspaper, please let us know by emailing firstname.lastname@example.org or phone 01463 70 4722.
We want feedback on our website
NHS Highland is in the process of developing a new website. Currently we are reviewing all the existing content. If you come across something out of date, incorrect or missing we would like to hear from you. Please get in touch with email@example.comFor General Enquiries you can contact us on 01463 704000 and ask for the relevant person or department.
NHS Highland encourages and values feedback. We would like to hear and understand your comments, opinions, concerns or suggestions. It is very important to us receive any positive feed-back as well as concerns or formal complaints about the care and services you have received. We are always looking to improve and can learn from what went well as well the things you were not pleased with.
We would always encourage you to feed-back to staff as soon as possible but we understand that not everyone finds this easy. There are many ways you can let us have your feedback including:
Comments and Compliments Feedback Form
Letter: - The Feedback Team, NHS Highland, PO Box 5713, Inverness, IV1 9AQ
Telephone: 01463 705997
Patient Opinion Patient Opinion is an independent, not-for-profit organisation, which runs the Patient Opinion website, where patients can tell their story about their experience of the NHS. Senior colleagues in NHS Highland, including the Chief Executive and Board Director of Nursing have given a commitment to view and respond to all Opinions posted from people in Highland. Find out more about Patient Opinion.
Patient Advice and Support Service (PASS) PASS is a new independent service which is part of Scottish Citizens Advice Bureau (CAB). It aims to provide free confidential information, advice and support to patients, their carers and families about services provided by NHS. In the area covered by the Highland Council this includes adult social care. Find out more here. Making a Formal Complaint
NHS Highland aims to provide the best possible care, experience and services but sometimes we dont always get everything right and things can go wrong. If there is an aspect of your care, experience of care or some service with which you have not been satisfied, please let us know as soon as possible.
We conform with the NHS Complaints Procedure and you can find details here about the complaints procedure.