Patient accommodation at Raigmore Hospital

About our accommodation

NHS Highland is proud to offer accommodation for patients who need to travel long distances to attend appointments at Raigmore Hospital.

We have a selection of warm and comfortable flats to cater for different needs. The majority of our flats contain en suite single and twin rooms, and single rooms with shared toilet and shower facilities.

We have two self-catering family flats, and ground floor flats with disabled access. On the ground floor in each lodge there is a lounge, dining room, kitchen, and laundry with token/coin operated machines.

Payment

Patients who meet the patient lodge criteria can have their stay claimed through the Highlands and Islands Patient Travel Scheme. A maximum of 2 nights can be claimed for escorts who meet the criteria. All other stays are chargeable per person per night. Please check eligibility and current rates with the office staff.

Staff, arrival and departure

Staff

There are no staff on duty in the patient lodges:

• overnight between 4pm and 8.30am
• Saturdays and Sundays
• on public holidays

There are no nursing staff in patient lodges or in the self-contained properties.

Arrival

Between 9am and 3.45pm the accommodation staff will welcome you to the patient lodges. Rooms will be available after 1pm, but we are happy to store your luggage until your room is ready.

After 4.30pm and at weekends the keys are collected via Security, by attending Switchboard, located by the main entrance door to the hospital.

Departure

Unless special arrangements have been made, please check out by 9am and return keys to the accommodation office. You are welcome to leave luggage in the office for collection before 3.45pm.

If you are leaving out of hours, please post the key through the out-of-hours key deposit box located at the entrance of Kyle Court or the letterbox at the accommodation office. Please do not return keys to the hospital.

Meals, snacks and groceries

Nearby shops and cafés

Facilities at Raigmore Hospital are a few minutes walk away. Other shops and cafés within about 15 minutes walk away are:

• McColl’s Convenience Store, Culcabock Road
• Spar at Shell fuel station, Culcabock Road
• Tesco Extra (with Post Office), Inshes Retail Park - open 6am to midnight daily
• Aldi, Inshes Retail Park - open 8am to 10pm daily (9am to 8pm Sunday)
• McDonalds, Inshes Retail Park
• Costa Coffee, Inshes Retail Park
• Brewers Fayre, Inshes Gate

Catering

Patients are provided with meal vouchers for breakfast and lunch, which can be used in the hospital restaurant located in Zone 9. Dinner vouchers are snack pot vouchers which can be redeemed at The Highlands Table café - this is necessary due to the main restaurant closing earlier on weekdays. The hospital restaurant is closed on weekends - we provide vouchers for lunch and dinner on Saturdays and Sundays which can be used at The Highlands Table café.

Escorts are not issued with vouchers for meals.

Telephone and wifi

Each flat has a telephone to allow you to contact the ward or department you are attending. Incoming calls may also be received via the switchboard.

For emergencies dial 999. For any other enquiry please contact the switchboard: dial zero and ask for an operator.

Wifi is available in Kyle Court only. You can find the password on the notice boards at the front entrance or in the sitting room.