First Contact Physiotherapy

Anyone aged 16 or over and registered with any GP practice in the Highland HSCP area with pain or discomfort relating to muscles, joints or ligaments can use Phio.

Phio can be accessed for free, 24/7, on any device that has internet access.

You can access Phio here. Your GP practice will also have posters and leaflets with the website link and a QR code that you can scan to gain access to Phio.

We understand that living with pain while juggling a busy life is difficult. Phio offers several advantages to support you in finding the right care in the right place, and get started with managing your condition.

• Phio is evidence-based and clinically-led. Your answers will be assessed by a physiotherapist who helps you find the best care for your needs.
• It is available to you at any time of day, from any location, on any device with internet access. Therefore, you don't have to be available at a particular time for an appointment or wait for the next available appointment slot.
• Going through an initial assessment using Phio is easy. You complete it in your own time, at your own pace, and it may be quicker than waiting to see a GP or FCP in person.

Many muscle and joint problems can be managed with exercises at home to strengthen your body with the support of a team of physiotherapists who can monitor your recovery remotely. 

Following your initial online assessment, if a clinician feels you are suitable then you will be invited to use Phio Engage, a clinically supported self-management app.

Phio Engage will guide you through an easy-to-follow exercise programme and you will have access to a team of physiotherapists to help you at any time, meaning you don’t need to wait to speak to your GP or FCP if you have questions or need advice.

Phio’s data shows it is clinically safe to use.

Based on your responses you will be signposted to the right care, which might be self-management, face-to-face care with a GP or an FCP, or urgent care if this is needed. This process is overseen by Phio’s physiotherapists.

No.

The existing FCP service remains the same. Choosing to use Phio is entirely your choice, and is an additional tool we've introduced to support you.

No.

Choosing to use Phio is entirely your choice, and is an additional tool to support your MSK condition.

Yes.

On registration, Phio will ask for your name, date of birth, postcode, email address, phone number and name of your GP practice.

Phio is a trusted partner of NHS Highland and has passed all reassurances regarding data protection. See Phio's full privacy notice.

Unfortunately, Phio requires a device with access to the internet. If you don't have access to a smartphone or computer, you will not be able to use Phio. 

You can still access the FCP service as normal through your GP practice.