Quality Improvement (QI)

About Quality Improvement

Quality Improvement (QI) can be used to improve the experiences and outcomes for patients, carers and service users, improve our working environment and to deliver "greener" services.​ For example it can be used to:

• reduce the number of inpatient falls
• streamline patient booking services
• tackle variation between sites in the way services are delivered
• increase staff satisfaction
• ​​reduce the amount of waste generated​

At NHS Highland we are developing a culture of continuous improvement and learning. It will not be easy to build this culture, but by empowering staff to turn challenges into opportunities we can continuously improve patient outcomes and experiences and staff satisfaction at work.

It is our aim to develop a sustainable QI learning framework in NHS Highland to give everyone, at every level, the skills they need to engage in change. Increasing knowledge of the existing QI learning opportunities and creating a system for sharing QI tools and resources is just the start of our journey to develop a QI culture in NHSH that everyone can be, and feels proud to be, a part of.

Recommended QI learning opportunities are detailed below, however if you have a coaching request then please complete this checklist (Word) and send directly to our team email.