Argyll and Bute Health and Social Care Partnership (HSCP) is aware of the decision by Carers Direct to cease trading from 1 June 2026.
The HSCP recognises that this news may be concerning for people who receive Care at Home support, their families, carers and staff. The wellbeing of service users remains the immediate priority, and work is ongoing with partners to ensure continuity of care arrangements are in place.
All individuals receiving care were initially contacted by letter and advised of alternative arrangements. These may include transfer to other external providers, support from in-house Care at Home teams, or agency-delivered services where appropriate.
Service users and staff were formally informed of the situation on 13 May 2026, and further updates will continue to be provided directly to those affected as transition arrangements progress.
A short-life working group, involving social work managers from across Argyll and Bute, has been established to oversee the transition process and ensure all care packages are reviewed. This will help support consistency, safety and continuity of care throughout the period of change.
The HSCP understands that this is an unsettling time for people who rely on Care at Home services, as well as for their families, carers and staff. Teams are working closely with partners to maintain continuity of care and ensure clear communication and support remain in place throughout the transition.
The priority remains the delivery of high-quality care, support and services. The HSCP would like to reassure service users, families, carers and staff that the situation is being closely monitored and managed, with a continued focus on maintaining the quality and continuity of care.