Complaints
On this page
NHS Highland is committed to delivering high quality care for all patients. This includes making sure people are treated properly and promptly.
However, sometimes people are dissatisfied with the service they have received and wish to make a complaint. When we receive a complaint we aim to provide a thorough response as quickly as possible.
See also how to send feedback and compliments.
Important: Feedback, complaints and your rights
The Charter of Patient Rights and Responsibilities summarises what you are entitled to and what is expected of you when you use NHS services and receive NHS care in Scotland. It also explains what you can do if you feel that your rights have not been respected. This page goes into further details regarding details on feedback, advice and support.
Feedback, complaints and your rightsSubmitting a complaints form
Residents in Argyll and Bute can alternatively submit feedback or a complaint to Argyll and Bute Health and Social Care Partnership.
View or download the NHS Highland complaints handling procedure (pdf).
Read information on Your Health, Your Rights - Feedback and Complaints (pdf, 2017) - how to have a say about your care, and how to get any concerns or complaints dealt with.
Feedback and complaints from NHS Scotland (easy read version) (pdf) - a factsheet for everyone who has been given care by the NHS in any part of Scotland.
In accordance with the General Data Protection Regulations (EU) 2016/679 we must advise you that your name and address will be added to a complaints database which has been set up for the management of your concern/compliment and statistical purposes. This information will not be disclosed by us without your permission to any other person and will not be used for any other purpose other than to progress your concern/compliment unless we are required to do so by law. See our privacy notice.
Complaints forms
Before submitting your complaint form, please ensure you have all the information required, as this will avoid any delay in processing your complaint.
Complaints
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Complaints
NHS Highland is committed to delivering high quality care for all patients. This includes making sure people are trea...
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Patient Advice and Support Service
The Patient Advice and Support Service (PASS) is an independent service, part of Scottish Citizens Advice Bureau.
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