Answers to questions
More helpful information
How to contact the diabetic eye screening service
If you live in Highland or Argyll and Bute and have any questions about your diabetic eye screening appointment Phone: 0800 5877198
(Available Monday to Friday 1pm - 5pm)
How do I change my appointment?
To change your appointment, contact the department via telephone.
Use the number above, it will also be on your invitation letter.
Can I book a double appointment?
You can book longer appointments.
Contact the department to ask for this and they will look at how they can best support you.
What if I missed an appointment?
If you missed a screening appointment, contact the department as soon as possible and they will arrange a new appointment for you.
Who can go with you?
For most screening appointments a friend, family member or carer can go with you. For some appointments they may need to leave for part of the appointment.
You can contact the department before the appointment to check this.
Is there somewhere quiet for me to wait before my appointment?
You, a family member or carer can contact the department before your appointment to ask if there is somewhere quiet for you to wait.
This can usually be organised if they know this would be helpful for you, as long as they know before you arrive.
What if I need language support?
If you need an interpreter or communication support, contact the screening department and they can arrange this for you.
Interpretation services are available free of charge for people using NHS services in Highland and Argyll and Bute.
This includes interpreting for people who are deaf and use British Sign Language (BSL).
You can request an interpreter when you call the screening service. Tell the person who answers the call what language support you need. A member of staff from the screening service will arrange the interpreter on your behalf while you are on the phone. You may need a friend or relative to do this for you the first time you call.
The service will also arrange for an interpreter to be at your appointment.
Where to find other information about diabetic eye screening
NHS Inform: Diabetic eye screening (DES) in Scotland | NHS inform
Diabetes UK: Diabetic eye screening | Retinopathy | Diabetes UK
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