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Highland 100 Panel

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A representative panel of citizens who use our services and respond to an annual survey.

For more information:

email nhsh.engage@nhs.scot 

Use Highland 100 Panel as the subject line.

Highland 100 Panel
We Need You

About the Highland 100 Panel

At NHS Highland we know we need the insight and experience of people who use our services in order to learn and improve. We have several ways to gather feedback, from a comments and compliments form to a statutory consultation, as well as Care Opinion, our dedicated Feedback Team, and a complaints process.

But sometimes we'd like to hear more generally how we are doing - what people think of NHS Highland as an organisation. To help with this, we are setting up the Highland 100 Panel. We aim to recruit a representative panel of citizens who we will survey once (or perhaps twice) a year, asking questions like:

"Over the past year, how was your experience of our service?"

Over time, we will be able to build up a picture of how our services are viewed, learn from what we do well, and focus on any areas for improvement.

We will also occasionally contact panel members to ask for their input on other things. This could be:

  • advising on the wording of information for patients
  • filling in a questionnaire
  • joining a focus group, online or in-person, on a specific topic

All of these activities are voluntary and you can choose which you might wish to take part in.

Hear a radio interview about the panel

Community engagement manager at NHS Highland Marie McIlwraith tells Nevis Radio listeners about the Highland 100 Panel (June 2023):

Questions and answers

How much time will the panel take up?

We anticipate the annual survey will take less than 15 minutes for most people to complete. All other activities are voluntary so you can spend as much or as little time on them as you wish.

Do I need to give personal information?

Giving personal information is voluntary. We will ask some questions such as your age, sex and the area you live in, as well as equalities information. You do not need to answer these questions, but if you do we will be able to use the information to make sure we are supporting people from all walks of life across the area we serve. We will not share your data with anyone and will only use it to improve our services.

Will I be paid to be on the panel?

We do not pay you to be on the panel, but we will reimburse travel or other reasonable expenses if you attend a face to face event.

Will all communication be digital?

We anticipate most panel members will have use of email and be able to answer the survey online, but we know there will be people who use our services who will not be able to do this. We will provide alternatives, such as posting paper surveys or translating material, for people who need them.

How will you make sure the panel is representative?

We want the panel to represent everyone, so we will seek out and invite people to join who have protected characteristics, such as a disability or people from an ethnic minority. We know not everyone will be able to use email and online surveys so we will offer alternatives.

Do I need any particular experience to be on the panel?

No, anyone who lives in the Highland or Argyll and Bute Council areas is welcome to join the panel. You may be someone who uses our services regularly, or very infrequently: either way we want to hear from you.

Can staff or carers join the panel?

If you have experience of using our services then you can join the panel. Many people who work for NHS Highland will also live in the area and use our services, so are welcome to join and share their experience as a service user or patient.

We have a separate Listening and Learning Panel for staff to tell us specifically about their experiences as an employee. We also welcome panel members who are carers or family members of people who use our services.

When you say 'our services', what does that include?

NHS Highland services include all health services in Highland and in Argyll and Bute, and adult social care in Highland. This could be care in a hospital, a GP practice, in a care home, or at home or another location like an outpatient clinic.

Contact us

Last updated: 9 January 2024

Next review date: 17 June 2024

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