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Technology Enabled Care 

Scottish Centre for Telehealth & Telecare 
Centre for Health Science   Old Perth Road    Inverness   
IV2 3JH 
01463 255 733 
 

Technology Enabled Care (TEC) is the application of technology to support people to self-manage their own health and stay happy, safe and independent in their own homes.  Our current services are telecare, telehealth and Living It Up.

Monday to Friday, 9am to 5pm

 

NHS Highland Telecare services

Imagine having the right kind of help at the touch of a button, any time day or night.  Telecare is the use of technology and sensors to provide support and assistance at a distance.  It gives you the freedom to live your life, safe in the knowledge that you can call for help quickly if you ever need it. 

 

Who can benefit from telecare? 

Telecare is available to any resident living in the Highlands and is suitable for a wide range of individuals including those who are:

  • Older, vulnerable or frail and are living alone or spend long periods of time on their own
  • Living in isolated areas
  • Living with medical conditions, such as epilepsy, mental health problems or dementia
  • In need of extra security and fire safety
  • Victims of domestic abuse or burglaries
  • Disabled, have restricted mobility or are unwell, and may need assistance in an emergency
  • In need of extra support after a stay in hospital
  • Carers

 

Telecare Self Check Online ToolTo see how telecare could help you or someone else complete the Telecare Self-Check Online Tool.  Visit www.telecareselfcheck.scot or click the image on the right.

 

 

How does telecare work?
When a telecare sensor is triggered it will automatically raise an audible alarm and contact the NHS Highland Hub Response Centre (HUB) in Inverness, which is open 24 hours, 365 days a year.  Trained operators at the HUB will provide reassurance and take the most appropriate action, which could be to contact the emergency services or your volunteer responders. 

Responders are people you know, such as your family, friends or neighbours, who are willing to be contacted should you require assistance.  The role of your responder is to provide support, reassurance and assistance in the event of alarm activation.  We will never expect a responder to put themselves at risk.

What is available?

Basic telecare
All telecare clients are offered our basic telecare installation which consists of: A base unit – this is a small box which is connected to your telephone line and a nearby electrical socket; a 100% waterproof body trigger – this can be worn around the neck as a pendant or around the wrist like a watch; and a smoke detector – this is linked to the HUB.

Basic Telecare is a great option if you are already independent but feel you could benefit from extra security and peace of mind in your own home.  You will also benefit from extra fire protection as our smoke detectors are linked directly to the HUB who are able to call emergency services on your behalf.

Enhanced telecare
For individuals with more complex needs, a range of additional telecare devices are available, including: 

  • Heat detectors - For use where it has been identified that someone is at risk from temperature extremes. Usually used in a kitchen to identify if a cooker has been left on
  • Flood detectors - Used to detect water spillage i.e. forgetting to turn taps off
  • Fall detectors - Used for people at high risk of falling AND may experience cognitive issues/Dementia or confusion
  • Bed sensors - Used to detect when an individual gets out of bed during the night and fails to return after a certain time period.
  • Medication dispensers - Automatically dispensed medication and provides an audible and visual alert as to each time medication should be taken.
  • Passive infra red (PIR) sensors - PIR sensors detect “non-movement” which could indicate a fall, and also “movement” which could indicate a person has got out of bed or is about to enter a dangerous area.
  • Door exit sensors - For use when there is evidence of someone going out at inappropriate times e.g. during the night
  • Temperature extreme sensors – commonly used to detect low temperature in the person’s home and alert if at risk of hypothermia.

Enhanced telecare devices are designed to be discreet and act as an early alert system to various risks such as wondering, thus enabling people to stay at home for longer.

Telecare and Carers
If you are a live in carer, you may benefit from the ‘Care Assist,’ a portable pager.  The Care Assist will produce an audible alarm and vibrate when a telecare sensor is triggered, so you can respond quickly to any situation that might arise.  Additionally, we can link all devices to the HUB, giving you the freedom to safely leave the home, knowing the HUB operators will contact you if needed.

Charges for telecare

There is a charge of £6 a week for the Telecare service.  A financial assessment is offered to all telecare clients to determine eligibility for free provision of the telecare service.  There is no extra charge if you require replacement or additional telecare equipment.  You will also receive yearly maintenance and free low battery replacement for your telecare equipment.

What do I need?
In order to get telecare you will need:

  • To be able to appoint a minimum of 2 responders (preferably 3) who live within 30 minutes of your home, and are willing to respond in the event of an alarm activation
  • A telephone line that can make incoming and outgoing calls
  • A mains socket within a metre of the main telephone line.

How do I get telecare?
If you are receiving care from a community care team or have an assigned social work team, please contact them in the first instance as they will be able to complete a referral for you.

Otherwise, you can enquire about a telecare assessment through your Single Point of Access, find yours here- http://www.nhshighland.scot.nhs.uk/Services/ASC/Pages/SinglePointofAccess.aspx  

What happens next?
Once we receive your telecare referral we will contact the Highland Handyperson service who will arrange a visit to install your telecare equipment and show you how to use telecare.

The Handyperson is a service available for people aged 65 or over who have difficulty carrying out small jobs around the home and for people of any age with a disability. 

Contact the Telecare Team
If you would like more information about the Telecare service or if you would like us to attend your event or community group, please contact us on:

Phone: 01463 255 916
Email: nhshighland.telecare@nhs.net

Florence

Florence (Flo for short) is a simple, interactive telehealth service that uses text messages to support patients to monitor their own health condition at home and to receive tips, advice and reminders. NHS Highland is currently using the Florence Service to monitor and manage a range of conditions and challenges, including: Asthma, Chronic Pain, COPD, Diabetes, Eating Disorders, Hearing Loss, Heart Failure, Mental Health Conditions, and Smoking Cessation.  If you are interested in using Florence please speak to your health provider to find out if they are using Florence.  If they aren’t, you could suggest that they contact the Technology Enabled Care (TEC) team to find out about Florence.  There is no charge to send or receive Florence text messages.

Living It Up

Living It Up is an exciting digital service designed to help you get more out of life and stay happier, healthier and safer.  It empowers users to use everyday technology to self-manage their own health and inspires you to get more out of life.  Join Living It Up today to find out what’s going on in your area, take part in a community challenge or read inspirational stories from people like you.  www.livingitup.scot