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Neonatal unit

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We recognise being a parent of a premature or sick baby in the neonatal unit may be overwhelming, confusing and frightening. We hope the following information equips you to feel a little more prepared.

Do remember there are many people here to help and support you, and answer any questions you might have. Never be afraid to ask.

phone 01463 704375

Mission statement

Our aim is to empower parents to be partners in their baby’s care by:

  • working alongside parents to provide a supportive and nurturing environment
  • providing experienced care and education in a consistent way
  • listening to families, learning and responding to their experiences
  • promoting a culture of trust and respect between staff and parents

About the neonatal unit

The unit comprises two areas specially equipped to care for babies:

  • intensive high dependency
  • special care nursery

Your baby will be admitted and assessed in one of these areas.

There are various reasons why babies are admitted to the neonatal unit. Your baby may need help with:

  • breathing
  • keeping warm
  • feeding

The majority of babies in the neonatal unit are here because they were born several weeks before their due date.

Hand hygiene

Hand hygiene is very important to prevent infection. Babies in neonatal care are vulnerable to infection, especially if born early, as their immune system will be immature.

All people entering the unit must use the alcohol gel provided on their hands, and then wash their hands and forearms (removing watches, stoned rings etc) with the hospital soap available.

When in the unit, parents must wash their hands:

  • before touching their baby
  • before and after changing a nappy
  • before feeding their baby

Also remember:

  • roll up sleeves to elbows
  • cover any cuts

Hands should be washed or alcohol gel applied on leaving the unit.

Staff

You and your baby will be looked after by a team of doctors and nurses. The medical staff are led by the paediatric consultant who will supervise the medical care of your baby, in partnership with the advanced neonatal nurse practitioners, midwives and nurses.

Clinical psychology

Having a baby in neonatal care can be an emotional rollercoaster and stressful for the whole family. We offer appointments with the Clinical Psychologist as part of routine care of families on the unit in order to support you during this time.

Young Patients Family Fund

Having a baby in neonatal care can be a difficult and expensive time for families.

The Young Patients Family Fund extends past neonatal care, so parents or siblings can claim expenses until the child is 18 years old, if the child requires inpatient care.

Further info on this fund, and claim forms, are available from the neonatal unit and children's ward.

Last updated: 9 April 2024