Moving into a care home
On this page
Moving into a care home can be a daunting and stressful experience for residents and their families.
There are several key aspects related to financial impacts and the contractual relationship between the resident, the care home provider, and NHS Highland which this page broadly explains. A specialist member of staff from NHS Highland’s Adult Social Care Transactions & Income Team will be available to provide you with detailed support and advice on the financial assessment process.
You may also wish to consult an independent financial adviser, solicitor or voluntary support organisation for advice.
Read this information as a pdf document instead (pdf, September 2025).

Important: Contact
We hope that the information in this leaflet is helpful. If you wish to discuss anything further, please contact NHS Highland Transactions and Income team:
- email nhsh.rpt@nhs.scot
- phone 01349 869 267
Transactions and Income Team, NHS Highland
1st Floor The Highland Council Offices
84 High Street
Dingwall
IV15 9QN
Important: Independent advice and information
The following services provide independent advice and information which you may find helpful.
Citizens Advice Bureaux
Local phone contacts:
- Thurso - 01847 894 243
- Wick - 01955 605 989
- Inverness, Badenoch and Strathspey - 01463 237 664
- Lochaber - 01397 705 311
- Nairn - 01667 456 677
- Ross and Cromarty - 01349 883 333
- Skye and Lochalsh - 01478 612 032
- East Sutherland - 01408 633 000
- North West Sutherland - 01971 521 730
Connecting Carers
- phone 01463 723 560 - information line
- email carers@hccf.org.uk
- see Connecting Carers
Spirit Advocacy
HUG/People First Highland
- phone 0300 365 9366
- email hug@spiritadvocacy.org.uk
The Highland Council Welfare Support team
- phone 0800 090 1004
- email moneyadvice@highland.gov.uk
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Appropriate Adult service
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Adult Support and Protection
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