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Patient Advice and Support Service (PASS)

Independent, impartial and confidential information, advice and support about Patient Rights and complaints in NHS Scotland, delivered by the Citizens Advice network.

For information visit the Patient Advice and Support Service Scotland website.

patient advice and support service

Ways to leave feedback

NHS Highland encourages and values all kinds of feedback. There are a number of ways to leave your feedback with us and receive a response:

  • Care Opinion

    Tell your story about an experience of health care or social care at Care Opinion, an independent, not-for-profit org...

  • Contact the Feedback team

    We would like to hear and understand your comments, opinions, concerns or suggestions. It is very important for us to...

  • Complaints

    NHS Highland is committed to delivering high quality care for all patients. This includes making sure people are trea...

  • Argyll and Bute Feedback team

    Feedback about Argyll and Bute services, including complaints.

  • Engagement Hub

    The NHS Highland Engagement Hub is a one-stop shop for our engagement opportunities.

  • Patient Advice and Support Service (PASS)

    Independent, impartial and confidential information, advice and support about Patient Rights and complaints in NHS Sc...

Last updated: 17 September 2025

Next review date: 14 September 2026