Contact the Feedback team
On this page
We would like to hear and understand your comments, opinions, concerns or suggestions. It is very important for us to receive positive feedback as well as concerns or formal complaints about the care and services you have received.
We would always encourage you to talk to staff but we understand that not everyone finds this easy.
We are always looking to improve and can learn from what went well as well the things you were not pleased with.
Important: Contact
email nhshighland.feedback@nhs.scot
Phone
phone 01463 705 997
Feedback and compliments
- download our feedback and compliments form (pdf, February 2023)
- download our feedback and compliments form (Word docx, February 2023)
Complaints
See more information about formal complaints, including complaints forms.
Write to us
Feedback Team
NHS Highland
PO Box 5713
Inverness
IV1 9AQ
We welcome correspondence in Gaelic.
Important: Feedback, complaints and your rights
The Charter of Patient Rights and Responsibilities summarises what you are entitled to and what is expected of you when you use NHS services and receive NHS care in Scotland. It also explains what you can do if you feel that your rights have not been respected.
Feedback, complaints and your rights at NHS inform goes into further detail about feedback, advice and support.
View information at NHS inform in BSL (video) about giving feedback or making a complaint about your care.
Ways to leave feedback
NHS Highland encourages and values all kinds of feedback. There are a number of ways to leave your feedback with us and receive a response:
-
Care Opinion
Tell your story about an experience of health care or social care at Care Opinion, an independent, not-for-profit org...
-
Contact the Feedback team
We would like to hear and understand your comments, opinions, concerns or suggestions. It is very important for us to...
-
Complaints
NHS Highland is committed to delivering high quality care for all patients. This includes making sure people are trea...
-
Argyll and Bute Feedback team
Feedback about Argyll and Bute services, including complaints.
-
Engagement Hub
The NHS Highland Engagement Hub is a one-stop shop for our engagement opportunities.
-
Patient Advice and Support Service
The Patient Advice and Support Service (PASS) is an independent service, part of Scottish Citizens Advice Bureau.
Contact Us
-
Care Opinion
Tell your story about an experience of health care or social care at Care Opinion, an independent, not-for-profit org...
-
Communications and Engagement team
Get in touch with the NHS Highland Communications and Engagement team.
-
Community empowerment
Community asset transfer and participation requests.
-
Community equipment return contacts
Phone numbers for return of physiotherapy, mobility or occupational therapy equipment.
-
Engagement Hub
The NHS Highland Engagement Hub is a one-stop shop for our engagement opportunities.
-
Freedom of information
About our Freedom Of Information (FOI) policy and how to request information from us.
-
Support us
Supporting NHS Highland patients and staff has never been more important, and we can’t do it without the support of k...