Single Points Of Access (SPOA) for community health services

How might the SPOA help me or someone I care for?

The SPOA is for people who have been to the emergency department and don’t need to stay in hospital, but do need other support. The SPOA team are able to find out what support there might be. This could be for:

care at home
care homes
day care
social work
adult support and protection
community occupational therapy
community physiotherapy
community mental health
district nursing
drug and alcohol services

SPOA contacts and availability

Emergencies outside of office hours

For social work emergencies between 5pm and 9am only please contact the Emergency Social Work Service:

phone 0808 175 3646
email esws@highland.gov.uk

They provide a limited service for urgent issues only (not for routine enquiries) - overnight, at weekends or on public holidays.

Enquiries during office hours

SPOA teams in each district are available Monday to Friday between 9am and 5pm (except Sutherland, where the team is available between 8am and 4pm). See the geographical boundary of each district in the map below.

Badenoch and Strathspey

phone 01479 812 618
email nhsh.bandsspoa@nhs.scot

Caithness

phone 0345 850 9413
email nhsh.caithnessspoa@nhs.scot

East Ross

phone 01349 853 131
email nhshighland.eric@nhs.scot

Inverness

phone 01463 888 333
email nhsh.spoainvernesseastwest@nhs.scot

Lochaber

phone 01397 709 832
email nhsh.lochaberdistrict@nhs.scot
email nhsh.lochabersw@nhs.scot - social work, to report an adult concern

Mid Ross

phone 01349 860 460
email nhsh.mrhscc@nhs.scot

Nairn

phone 01667 422 702
email nhsh.ccna@nhs.scot
email nhsh.nairnsocialwork@nhs.scot - social work, to report an adult concern

Skye, Lochalsh and Wester Ross

phone 01471 820 174
email nhsh.singlepointofcontactslwr@nhs.scot

Sutherland

phone 01408 664 018
email nhsh.sspoc@nhs.scot

Available Monday to Friday between 8am and 4pm.

District boundaries map

Taken from this map of NHS Highland management districts and localities.

map of Highland Health and Social Care Partnership district boundaries

Highland Health and Social Care Partnership

Highland Health and Social Care Partnership (HSCP) follows a lead agency model.
Highland HSCP manager contacts

Chief Officers, Heads of Services, Area Managers and District Managers for the Highland Health and Social Care Partne...
Highland HSCP publications

Recent publications from Highland Health and Social Care Partnership (HSCP).
Single Points Of Access (SPOA) for community health services

Single points of access in each district in the Highland HSCP area for integrated teams within community health servi...
Highland Health and Social Care Committee meetings

Meeting dates and documents from the Highland Health and Social Care Committee.

Our population and people

Statistics on the population we serve, and our workforce.
Equality, diversity and inclusion

We want to ensure that everyone who uses our healthcare services, or works for us, is treated fairly.
Argyll and Bute Health and Social Care Partnership

Argyll and Bute Health and Social Care Partnership (HSCP) includes social care services and all health services, incl...
NHS Highland Board

NHS Highland is managed by a Board made up of Non-Executive and designated Executive Directors.
Board and committee meetings

The Board and Governance Committees provide accountability and governance over decision making and performance.
Publications and public records

NHS Highland is required to publish certain information in the public domain.
Service redesign

Service change and hospital upgrades in the Highland area.