We Welcome Your Feedback and Complaints
In NHS Highland our staff aim to provide the best possible treatment and care to all of our patients. We are very committed to listening to patients, carers, and families about your experience of our services so that we understand what is important to you. This helps us to continue improving the quality of care.
Your feedback is really important to us. We welcome your comments or suggestions if you want to tell us about something that was particularly good, or if you have a suggestion about how we might do something better.
We also want to hear from you if you have a complaint (formal or informal). Ideally you should have felt able to raise the matter with the staff who were providing your or your relatives/friends care but if you didn't then there are other ways we can support you.
If you wish further information about making a complaint, please contact The Complaints Team:
Tel - 01463 705997 or email - nhshighland.complaints@nhs.net
To assist you, you can use the NHS Highland Feedback Form. This form must be downloaded, completed and emailed to:
nhshighland.complaints@nhs.net
Comments, Compliments and Complaints - click here
or posted to:
The Complaints Team
NHS Highland
PO Box 5713
Inverness
IV1 9AQ
What should I include in my complaint?
Your full contact details
Details about the event you are complaining about such as the service and staff involved
What you feel NHS Highland can do to resolve your complaint
The patients details and their consent if you are complaining on behalf of someone else
When should I submit a complaint?
Please try to make your complaint as soon as possible after the event in order to allow us to properly investigate the complaint that is made -
within six months of the event you want to complain about; or
with six months of you realising you have a reason to complain
Complaints regarding GPs, Dentists, Chemists or Opticians:
If your complaint is about any of the above services you should complain to the practice or the individual concerned. However, if you would prefer talk to someone not involved in your care y ou can contact the Complaints Department as details above.
Please also see the link to the Patient Advice and Support Service below -
www.cas.org.uk/Projects/patientadvice
Useful links
Local health boards:
